Call Transcription and Speech Analytics
Voice AI uses neural networks to identify communication errors with customers, offering recommendations and notifying supervisors about negative feedback via Telegram.
Analyze 100 Minutes of Calls for Free Right Now
{ Instant phone calls transcription }
{ Problem detection without listening }
{ Neural network analysis with the extraction of critical data }
{ Seamlessly forward extracted data to Telegram or Google Sheets }
Voice AI for Kommo
Voice AI will detect communication errors during calls with clients
This widget helps to monitor manager performance and reduces costs associated with manual call monitoring by extracting essential data from conversations and saving them directly to the lead card.
A Brilliant Content Planning Strategy: Extract a list of frequently asked customer questions, compile the top 10 with the help of a neural network, and export ready-made content topics to a spreadsheet.
A Brilliant Content Planning Strategy: Extract a list of frequently asked customer questions, compile the top 10 with the help of a neural network, and export ready-made content topics to a spreadsheet.
How Speech Analysis works
The analysis isn't just about keyword frequency; it involves deep semantic analysis of sentences. This allows the neural network to tackle a broad spectrum of business challenges, including:
- 1Emotive language analysisIdentifies tone and attitude, helping supervisors quickly address negative interactions.
- 2Customer churn indicatorsDetects dissatisfaction signals that could indicate a potential customer loss.
- 3Lead success forecastingAnalyzes why leads with a high success prediction may still be lost, providing valuable insights for managers.
- 4Automatic customer request qualificationExtracts key information from conversations and populates the relevant Kommo lead card fields.
- 5Sales script compliance monitoringEnsures adherence to sales scripts, alerting managers to any deviations
- 6Trend identification in conversationsTracks trending topics like new marketing campaigns or pricing changes, summarizing customer sentiment for easy review. Data can also be exported to Google Sheets.
Upload call statistics in Google Sheets
- Script adherence
- Objection handling
- Product presentation detail
- Employee efficiency and more.
Automatically identify underperforming managers and help them improve.
Our service isn’t limited to sales. With flexible prompts and reports, you can solve any call analysis task and identify conversational trends.
You can export call statistics to Google Sheets to analyze various metrics, including:
How Call Transcription works
The widget adds a "Voice AI" link to each call in Kommo. Clicking it opens a pop-up window displaying the conversation transcript.
A one-minute call is transcribed within seconds, though longer calls may take more time. You can search for specific keywords within the transcript.
Clicking a timestamp in the dialogue lets you play the call from that exact moment.
The widget supports call transcriptions ranging from 30 seconds to 59 minutes.
Clicking a timestamp in the dialogue lets you play the call from that exact moment.
The widget supports call transcriptions ranging from 30 seconds to 59 minutes.
ChatGPT-Powered Call Analytics and Data Integration in Kommo
With OpenAI’s ChatGPT, you can perform a wide range of speech analytics tasks, such as:
The widget supports GPT-4o mini and GPT-4o.
- Classifying and segmenting calls by customer inquiry type
- Extracting key information like customer requests, budgets, and reasons for refusal
- Identifying problematic calls with negative sentiment or trigger words
- Summarizing calls for a quick overview
The widget supports GPT-4o mini and GPT-4o.
🚩 Please Note
When using analytics via GPT, the transcription data is sent to the OpenAI server. Be mindful of this when handling data and ensure compliance with your organization's data processing policy.
When using analytics via GPT, the transcription data is sent to the OpenAI server. Be mindful of this when handling data and ensure compliance with your organization's data processing policy.
Questions and Answers
Transcription starts automatically as soon as a new call is added in Kommo. Depending on the call length, it can take from a few seconds to a few minutes. By default, all calls are transcribed, but you can customize filters for call length and employees in the widget settings.
Yes. In the lead card, there is a "VoiceAI" link next to the call. Clicking it opens a window where you can manually initiate any action. Automatic actions can also be fully disabled.
Calls in Kommo can be linked to Leads, Contacts, and Companies, depending on your telephony setup and the situation. For complex filters based on pipelines, responsible managers, or field values in Kommo, you can use the "Triggers" widget. It allows you to run AI-driven transcription and analysis based on any conditions and filters. The "VoiceAI" widget in "Triggers" is available for rules triggered by note creation.
You can use TAGS or AI TEMPLATES. When a tag is triggered, you can initiate a scenario in the "Triggers" widget, which, for example, can send a message to Telegram or export information to Google Sheets. More details are available in the instructions.
Yes, in the template settings, you can select the field where the analysis result will be saved. The result can also be passed to the "Triggers" widget.
Yes, we can provide a complete setup. Please contact us for more information.
VoiceAI supports all common languages, with better recognition for more widely spoken ones. A partial list is provided below; the higher the language is on the list, the better the recognition.
- English
- Spanish
- French
- German
- Italian
- Japanese
- Chinese
- Russian
- Arabic
- Indonesian
- Korean
- Dutch
- Portuguese
- Turkish
- Ukrainian
Speech Analytics Service Pricing
The VoiceAI widget is available for free installation. Upon installation, you'll receive a $10 USD credit for testing.
Subsequent payments are charged per minute for transcription and per character for analysis, depending on the text volume in the requests.
Subsequent payments are charged per minute for transcription and per character for analysis, depending on the text volume in the requests.
GPT-4o mini Analysis
$0.002 USD/1000 tokens
Fast and smart model for most tasks like sammarization, data extraction, negative checking, etc.
1000 tokens ~ 1500 characters of text
1000 tokens ~ 1500 characters of text
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GPT-4o Analysis
$0.036 USD/1000 tokens
The best model for the most complex deep call analysis tasks.
1000 tokens ~ 1500 characters of text
1000 tokens ~ 1500 characters of text
GET INFORMATION
Estimated Cost for a 60-Second Call:
You can limit analytics to specific segments, such as certain managers or call durations. Using the "Triggers" widget, you can filter by pipeline, deal stage, budget, or any complex criteria.
- Transcription: $0.02 USD
- Summarization via GPT-4o mini: ~$0.004 USD
- Sentiment Analysis: ~$0.004 USD
- Total: $0.028 USD
You can limit analytics to specific segments, such as certain managers or call durations. Using the "Triggers" widget, you can filter by pipeline, deal stage, budget, or any complex criteria.